These Terms and Conditions (hereinafter, "T&C") regulate the online purchase service that will allow the contracting of products and/or services offered on the website TASTELANGHE (hereinafter "the Website" ).
TASTELANGHE is the owner of the Website and supplier of the products and/or services that are marketed on it.
The contractual purchase relationship involves the delivery, in exchange for a price expressly determined on this Website, of a specific product or service.
Purchase through this Website implies acceptance of the T&Cs in the version published at the time the Website is accessed, which implies that the User:
- You have read and understood what is set forth in this document.
- It is a person with sufficient capacity to make a purchase.
- You agree to comply with the obligations contained in this document.
The User is responsible for the accuracy of the data provided during the online purchase process. Furthermore, in the event that the purchase on this Website requires the registration of the User, the latter has full responsibility for the use and custody of the username and password provided to him, responding to the actions performed through their use . When aware, the User must notify the supplier of the loss, disclosure or unauthorized access of a third party to his private area as a Registered User.
TASTELANGHE reserves the right to modify these T&Cs, without this affecting the products or services that were acquired through the Website before such modification.
ORDERS AND CONDITIONS OF PURCHASE
- To be able to make a purchase, the User must be over 18 years old.
- In order to place the order, the User must provide all the data requested during the purchase process, which will be necessary to correctly manage his order.
- To make purchases on the Website, the delivery address of the package and the billing address must be located in Europe, with the exception of the Canary Islands, Ceuta and Melilla and Switzerland where no shipments are made.
PRICE, PAYMENT METHODS AND DISCOUNT CODES
All prices for products or services on the Website include VAT and any other taxes that may be applicable. In any case, the prices will be expressed in Euros (€).
The prices indicated for each product or service do not include shipping, handling, packaging, insurance or any other additional service to the product or service purchased, unless otherwise specified. Any applicable additional costs will be communicated to the User before the formalization of the purchase.
The prices applicable to each product or service will be those published on the Website and will be applied automatically in the last phase of the purchase process. The User accepts that the economic value of some of the products or services offered may vary in real time. In any case, this will always be communicated before the formalization of the sale.
The User agrees to pay when placing the order, and can pay using any of the payment methods specified on the Website.
After making the payment, the User will receive an order confirmation email, which will include a summary of the items purchased, the requested shipping method and the delivery address.
TASTELANGHE may periodically offer discount codes to its Users. These discounts can only be applied in accordance with the instructions specified by TASTELANGHE in relation to each code and, in any case, Users may use a single code per order.
The use of discount codes will not be compatible with certain promotions and collections
DELIVERY TIMES AND PLACE
TASTELANGHE will deliver the orders to the address indicated by the User in the appropriate purchase form.
TASTELANGHE assumes no responsibility when the delivery of the orders is not carried out because the data provided by the User is false, inaccurate or incomplete, as well as for any other cause attributable to the 'User.
TASTELANGHE will adopt all necessary measures so that the delivery can be made within the agreed times. TASTELANGHE considers the payment confirmation, through any of the systems enabled, a necessary condition to be able to meet the delivery terms. However, the times indicated to the User represent an estimate and may vary for logistical reasons or due to force majeure.
It will be possible to consult the delivery times in the purchase form, as well as in the FAQ section of the Website.
The delivery will be considered made from the moment in which TASTELANGHE or the transport company hired by it places the product at the disposal of the User.
WARRANTY AND REPAIRS
1.1 CONTENT AND DURATION OF THE GUARANTEE
The guarantee will be valid only by sending the proof of purchase (indicating the date of purchase, the model and the name of the distributor) together with the defective product within the duration of the guarantee. TASTELANGHE reserves the right not to offer the free warranty service if the indicated documents are not presented or if the information contained in the documents is incomplete or illegible. If the return is made within the warranty period, TASTELANGHE undertakes to repair or replace the defective product or one of its parts at no additional cost. This warranty does not cover transportation costs.
1.2 LIMITATIONS OF WARRANTY
This warranty does not cover any of the following cases:
- Defects and damages due to loss, theft, fire, water or natural disasters.
- Faults or damage caused by improper use, negligence (knocks, crushing, dents, glass breakage, etc.) or accidents.
- Defects and damages due to normal wear and tear of the product.
- Consumables (components that should require periodic replacement during the life of the product, such as batteries).
CHANGES AND RETURNS
*The return and refund policy applies only to products purchased through our official website.
1.1 DEFECTIVE PRODUCT
In the event of a defective product, you must contact us by email within 14 days of receiving your order and send us an image clearly showing the defect in order to verify that the product is really defective.
In the event that the defective product has to be sent to the warehouse, TASTELANGHE will bear the shipping costs. As soon as it is verified that the product is defective, the refund or exchange will be made to the User in question.
1.2 WRONG ORDER
If you receive an order that does not correspond to the one you purchased, you must contact TASTELANGHE within 14 days of receiving the order and send us an image showing everything you have received with the respective reference in the package, payment and shipping receipt. We will give you a solution once the content is verified.
If you need to send the product to the warehouse, TASTELANGHE will bear the shipping costs.When it is verified that the order was wrong, the refund or exchange will be made to the User in question
The product must not have been used and must be sent in its original packaging with the box and any accompanying labels.
1.3 EXCHANGES OR RETURNS OF THE ORDER
To carry out exchanges or returns, it will be necessary to send the product to the offices of TASTELANGHE. The deadline for any exchange or return is 14 days from receipt of the order. The product must not have been used and must be sent in its original packaging with the box and any accompanying labels. The return costs will be charged to the customer.
Contact us via email to receive further instructions on how to return.
1.4 REFUND TIMES
Once the package has been returned to our offices or warehouses, it is processed before proceeding to approve the refund. The product must be sent within 14 days of receipt of the order, must not have been used and must be delivered in its original packaging with the box and any accompanying labels.
If approved, a full refund of the price of the goods will be issued within 7 working days and you will be notified of the transaction by email. Once your refund has been issued, you may receive it within 5-10 business days.
USE OF THE WEBSITE
The Website provides access to Internet content belonging to TASTELANGHE, to which the User may have access. The User assumes responsibility for the use of the portal. This responsibility extends to the registration necessary to access certain services or contents. During this registration, the User will be responsible for providing truthful and lawful information.
The User undertakes to make appropriate use of the contents and services that TASTELANGHE offers through its Website and in an enunciative but not limiting manner, not to use them to (i) incur illicit, illegal or contrary to good faith and public order activities; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in defense of terrorism or that violates human rights; (iii) cause damage to the physical and logical systems of TASTELANGHE, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical system that could cause such damages on the network; (iv) try to access and, if necessary, use the e-mail accounts of other Users and modify or manipulate their messages.
TASTELANGHE reserves the right to withdraw all those comments and publications that violate respect for the dignity of the person, which are discriminatory, xenophobic, racist, pornographic, which attack youth or childhood, all order or public safety or which, in its opinion, are not suitable for publication.
PROTECTION OF PERSONAL DATA
TASTELANGHE complies with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, with Royal Decree 1720/2007 of December 21, with which the Implementation Regulation of the Organic Law and other regulations in force is approved, and guarantees the correct use and treatment of the User's personal data.To do this, in addition to the personal data collection forms, in the services that the User can request from TASTELANGHE , the User will be informed of the existence and acceptance of the special conditions for the processing of their data in each case, informing him of the responsibility for the file created, the address of the person in charge, the possibility of exercising his rights of access, rectification, cancellation or opposition, the purpose of the treatment and communications of data to third parties, where applicable. , TASTELANGHE informs that it complies with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce, and will request your consent at any time to process your email for commercial purposes.
INTELLECTUAL AND INDUSTRIAL PROPERTY
TASTELANGHE, by itself or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as of the elements contained therein (for example, images, sounds , audio, video, software or texts, trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by TASTELANGHE or its licensors. All rights reserved. Based on the provisions of articles 8 and 32.1, paragraph 2, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making available, of all or part of the contents of this website are expressly prohibited, with commercial purposes, using any support and any technical means, without the authorization of TASTELANGHE. The User undertakes to respect the Intellectual and Industrial Property rights owned by TASTELANGHE . It will be possible to view the elements of the portal and even print, copy and store them on the hard disk of your computer or on any other physical medium, as long as it is solely and exclusively for personal and private use. The User must refrain from deleting, altering, circumventing or manipulating any protection device or security system installed on the pages of TASTELANGHE.
EXCLUSION OF WARRANTIES AND LIABILITY
TASTELANGHE is not responsible, in any case, for damages of any kind that may cause, by way of example: errors or omissions in the contents, lack of availability of the portal or transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid it.
TASTELANGHE reserves the right to make changes to its portal that it deems appropriate without notice, being able to modify, remove or add both the contents and services provided on it, and how they are presented or located.
TASTELANGHE may modify the conditions established here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their publication and will remain in force until they are modified and replaced by others duly published.
LINKS AND HYPERLINKS
In the event that the Website contains links or hyperlinks to other Internet sites, TASTELANGHE will not exercise any type of control over the aforementioned sites and contents .Under no circumstances TASTELANGHE will assume any responsibility for the contents of links belonging to another Website, nor will it guarantee the technical availability, quality, reliability, precision, completeness, accuracy, validity and constitutionality of any material or information contained in such links or on other Internet sites. Likewise, the inclusion of these external links will not imply any type of association, merger or participation with the connected entities.
TASTELANGHE will prosecute the violation of these conditions, as well as any improper use of its portal, exercising all civil and criminal actions that may be provided for by law.
In the event that any Clause of these T&Cs is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these T&Cs.
APPLICABLE LAW AND JURISDICTION
These conditions will have to be governed or interpreted in accordance with the Spanish legislation on what is not expressly established.
TASTELANGHE and the User agree to submit any dispute, which may arise as a result of the supply of the products or services, to the Courts and Tribunals of the domicile of the purchasing party, if the User is a final consumer or, as the case may be, the Courts and Tribunals of Barcelona if the User is a company..